General
Welcome to the DZX Jewellery website. By continuing to use this website you are indicating that you accept these terms and conditions of use. These are the terms and conditions on which we will supply our products to you. If you do not accept these terms and conditions, you must not use this site.
Please also read our Privacy Policy regarding data protection and how we use the information you give us and ‘How we use cookies’ to find out how we use cookies to provide the best possible service to our customers. There may be legal notices on other areas of this website which relate to your use of the website, all of which will, together with these Terms and Conditions govern your use of this website.
By using the website you are confirming that you are at least 18 years old, or, if you are under the age of 18, that you are accessing the website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell children's goods for purchase by adults over the age of 18.
Website Content
Use of the website
Prices
Prices quoted on the website are stated in UK Sterling, and are inclusive of VAT at the current standard rate. The following terms used on the website shall have the following meanings:
"Now" the current selling price in the "sale" section of the website;
"Our Price" the current selling price on the website;
"RRP" the manufacturers recommended retail price;
"Save" this represents the amount of money you will save buying the product from us compared to the manufacturer's RRP. On sale items however, "save" indicates the amount of money you will save between "was" and "now";
"Was" the price that the product has been sold at in some/all of our retail outlets for a minimum of 28 days in the previous six months.
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Our Contract
Certain steps must be followed for a contract to be formed, as described below.
After you have placed an order:
Please note: that while we guarantee to send you a notification of every valid order we receive from you, you will understand that we cannot equally guarantee that the notification we send will be received by you, nor that, if it is received by you, it will be legible and uncorrupted. Fulfilment of all orders on our website is subject to availability. In the unlikely circumstance that we are unable to fulfil your order for whatever reason, an email will be sent to the address you supplied when placing the order and a refund will be made.
We explicitly reserve the right not to accept, or to reject or cancel, an order for any reason. This includes (without limitation):
In such circumstances we would not be liable for any damage or costs other than the repayment of any amount received from you in relation to the relevant order.
Pricing and availability
Whilst we try to ensure that all details, descriptions and prices which appear on our website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered or due to circumstances beyond our control prices may have to be altered, including any variations in the rate of VAT, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
All prices throughout the website are quoted in Pounds Sterling are inclusive of VAT. Packaging and delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
Payment
Payment will be processed and taken when the order is placed and payment is processed. This is not an order confirmation or order acceptance from us.
In the event that we ultimately reject your order, a refund will be made to your payment card.
If you change your mind
If you change your mind after placing an order before we have sent you an email confirming dispatch, please contact us (see If you need to contact us on our website) with your name, address and order number and we will do our best to assist. Please note that if you cancel part of an order the postage and packaging is recalculated on the price of the goods you keep. This may affect your delivery charge payment for example if your order total will drop below £49 you will no longer qualify for free standard delivery.
We hope you are happy with your purchase but, if you order online, you are entitled to a cooling-off period during which you can return your goods. Simply return the unworn, unused item to us in its original packaging undamaged with all relevant receipts and packaging within 30 days of purchase. This does not include any personalised orders and does not affect your statutory rights.
For reasons of health and hygiene we are unable to accept the return of earrings and other products for pierced ears.
Extent of Liability
Linking to this website
The website may contain links to other websites which may interest you these external websites are not under our control and we do not accept any liability in relation to your use of such websites. We provide these links because we think they might be of interest to you, but we do not monitor or endorse these other websites. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
Any links to this website must be directed to its homepage and our prior written approval must be obtained before any links are established to this site.
Termination of the Website or Services
We reserve the right to terminate the website or remove any of the services on it with immediate effect at any time and without notice to you, for example (and without limitation) if:
Changes to Terms and Conditions
We reserve the right to change this website and its content (including these terms and conditions) from time to time and without notice to you. It is your responsibility to ensure that you refer to these terms and conditions on accessing the website and to ensure that you comply with any changes. Your continued use of this website after any such changes constitutes acceptance, if you do not wish to be governed by the revised content, please stop using the website.
You may not assign or sub-contract any of your rights or obligations under these Terms and Conditions to any third party unless we agree in writing.
We may assign, transfer or sub-contract any of our rights or obligations under these Terms and Conditions to any third party at our discretion.